Punjab National Bank [PNB] — neft amount through mobile banking

Address:

Ghaziabad, Uttar Pradesh, 201001

Hello
I vijay kumar attri, a/c no [protected], nehru nagar ghaziabad, transfer the amount of rs. 12000 through neft by mobile banking on 16/05/2018 in corporate account of jay kumar, but amount is not credited into beneficiary account but debited from my account due to transaction failed.

Till date my amount is not refund to my account.

I called to customer care, he told me that your amount is refunded withen 15 days, but till now around 2.5 months are past.

Then i complaint this issue through customer care on 04/07/2018 with complain no. A[protected] and also complain on 10/07/2018 through mail with complain no. M[protected], but till now my problem is not resolve.
After 10/07/2018 i called customer care many time they only told, wait for 24 to 48 hrs our back-end team is not resolve your complain.
Please resolve the issue.

Thanking you
Vijay kumar attri
Mob. [protected]