Punjab National Bank [PNB] — neft waiver

Address:

Lilavati hospita;, Kutch, Gujarat, 370110

Since from july 1st rbi has waived off the neft and rtgs chareges, but my pnb account has not implemented the same and still taking charges, how shall i proceed now,. Even i talked with the manager over hear but he gave it a deaf ear.
Even after showing them the pdf of rbi they are least bothered and told that you can complain it to rbi, everytime 5.9 rs get cut over the charges.