Punjab National Bank [PNB] — no updation in cibil on loan closure

Address:

Ghaziabad, Ghaziabad, Uttar Pradesh, 20104

I dr. Abhishek saxena, had a savings account in punjab national bank, kaushambi (Ghaziabad, up) i. E. [protected], availed a term loan from branch in the year 2011, sanctioned amount was 9, 68, 000 rupees but i opted for only 6, 05, 000 rupees, loan account no. 300000je00300863 which was closed by me in march 2019, i had deposited full and final payment as per the date and hence the loan was closed and also i obtained a loan closure for the same. Than in december 2019 i applied for a credit card in a private bank, they checked my cibil and told me that 2 (Two) loans of mine from pnb are still active and amount of 39000 and 48000 are still outstanding from more than a year and a result of which my cibil has hit hard to a low of around 550 hence they cannot provide me the card. Whereas i have only this above mentioned account in pnb and only a single above mentioned loan was taken by me by pnb.

Problem here is not card, problem is from where these two loans came, i went in december to the branch told the whole thing to loan manager of the branch, she searched it in the system, nothing like that showed up then she assured me that she will get it done with discussion with branch manager so she asked for week or ten days time. But after a month in january when i checked my cibil for the same, the problem is not yet resolved. Near about a month time i again visited to the same official in the branch, she again assured me that she will get it done, as its a technical issue, some technical team has to put on it and she will get it done. I was ok with the kind of confidence she showed but again february gone and march progresses the issue is still persist.

I would like to request to get my problem to be addressed and resolved as soon as possible, already its been an year that i have clear the dues, then how can two loans from the same organisation still stands active if there is no history of such cases in the bank system.

I am attaching the loan closure and noc obtained from bank.

Kindly look into the matter and do the needful.