Punjab National Bank [PNB] — not getting pension amount of my mother for her treatment

Address:

180005

Dear sir,
My mother getting family pension from pnb under a/c no.079400 [protected]. But at present my mother couldnt recognise any of the family member due to she had gone through major neuro operation last feb due to brain hemerage. She lost her memory and even paralyzed she cant get up from the bed 24/7 one person is needed to take care of my mother. She is staying with her daughter in chandwa tehsel marheen distt kathua from the last 1 year. Her treatment is going on by dr rajpal neurosurgeon in pathankot and even aurvedic treatment from one dr from bambiyal. When my sister approached bank to get some money for my mother treatment, bank refused to make the payment becoz they want my mother physical presence there. Bank manager asked we will get only that amount which has been approved by my mother doctor. But its very difficult for us to bring my mother every month for colecting pension from pnb bank bc road rehari. As earlier i wrote she cant recognise any one and even cant get from bed.

As per my knowledge circular issued by rbi in nov 2017 for pension holder who are disabled and senior citizen, its bank responsibity to hand over that pension to the concerned person.
Its my humble request that pls consider our case sympthatically and given pension amount to my sister so she can continue the treatment for my mother.