Punjab National Bank [PNB] — not return my refund

Address:802166

I purchased two shoes rs-786 and rs-673 from myntra on 20/01/19 and full payment by debit card but oder was cancelled on 20/01/19 or 21/01/19and now mantra is say that refund has been send to bank so contact customer service they had give me a reference id[protected] or[protected] but customer service is saying they can file nothing and can only check if money can to your account or not. Don't know what to do
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I received a sms on 29/01/19 that amount of 8000 is debited from your account with detailsPROD/A01/[protected]/NFSI/0 which is not debited by me

Please look into the matter and refund my money as soon as possible

On 23/06/2022 two unknown transaction amount of 5139.62 and 5139.62 is debited from my account with details PROD/A10/783182/VISI/[protected] which is not debited by me.

Please check this transaction and refund my money.

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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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