Punjab National Bank [PNB] — Online transaction failure but money deducted and till yet not reverted back

Address:751003

On 9th dec, 2016 i made an online transaction to thomas cook of rs.49225 but the company didnt receive it and the pnb website shows status as success.
To resolve this issue i called the branch office n they confidently said they cant help u hav to call the tollfree num. When i call to these 3 tollfree number both of them are all the time busy tht means they have restricted the calls from the customers and the other number noone receives. This is really a frustration when someone need money at the time of emergency and these guys just keeping playing with the customers! I will definitely file a consumer for my 50k.. I will not leave easily.
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Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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When i added money pnb kitty through internet banking, show
me (Name is mandatory adhoc payment)
Plz Tell me which name and where i put it.

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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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