Punjab National Bank [PNB] — online transaction through debit card get failed but account debited with such amount.

This is to inform you that after so many communication with pnb helpline service ([protected]) my grievance are not handle at appropriate level.

Sir i had make an online transaction with icai on 12th feb 2018, but transaction get failed due to poor server problem and consequently my account debited with rs 6569.24.

After getting response from pnb helpline platform i had interacted with icai but they also refused to accept my grievance as he told me your transaction does not complete that's why i am not receiving your money.

Sir i want to know about where my money is transferred then i can eligible to fix charge on any person so i humbly requested to you please take the matter at appropriate level.