Punjab National Bank [PNB] — pension of my mother not started yet

Address:

Jalandhar, Punjab, 144001

Sir/madam
This is second time i m putting up complaint against my mother's pension case. My father expired in september 2018 and till today march 2019 the pension is not started. When we go to bank the dealing clerk did not talk to us and directly says talk to manager. If she is doing dealing hand why should we approach manager all the time. Yes if we feels that she is unable to do than we will go. She is very inpolite and rudely says i don't know. I called in bank and manager says i m busy talk to somebody else. Kindly let us know how do we go every day bank we can call the bank and the status. Kindly look into the matter and hope you will resolve it to earliest.