Punjab National Bank [PNB] — pnb staff lost my pass book

Address:

Sikar, Rajasthan

I went to pnb branch kanwat, sikar, rajasthan for getting new pass book, pnb staff kept my old pass book and tell me come later for collecting new pass book, when i went for collecting my new pass book they replied that some problem in our software so come later, same things happened 3 or 4 times and on 06/02/18 they told me for applying application for duplicate pass book and pay for duplicate pass book charges and on that day they also told that soft ware not working. Is kanwat branch software not working for last 1 or 2 months?? The staff also misbehave me. Kindly take action and issue my pass book i need it.
Thanku