Punjab National Bank [PNB] — punjab national bank shown freeze

Address:

Ghaziabad, Uttar Pradesh, 201007

Sir,

My name is emran, residing in mohan nagar, ghaziabad. My saving account in your punjab national bank
Branch mohan nagar, ghaziabad. My account no is...6093 using from last 10 years. I faced lot of problem with my account
From last year (Every year my account has shown freeze, i submitted application for unfreeze my account.
Last day i visit pnb mohan nagar, ghaziabad branch bank and met bank manager, i said to him resolve my problem he replied me he
Cant do anything for this matter., even he dont know about why my account is freeze. He refer to his bank employee for unfreeze my account
On behalf of my application, but i totally unsatisfied this process because every time repeated same story.
Kindly help me
And resolve this problem, and i want know the reason for story.