[Resolved]  Punjab National Bank [PNB] — Refund initiated by Amazon but amount not received in my account.

Order ID:[protected]
refund reference no: 75105171318001233266949
order date : 31 -oct- 2021
refund issued on 13 November 2021
amount : 2177 rs
The order was successfully returned on this day and refund and reference id is given from Amazon side but amount hasn't been credited in my account yet. It's been 15 days. I had contacted pnb through [protected]@pnb.co.in but they are telling no refund is credited and amazon on other side is telling to raise the issue in bank.