Punjab National Bank [PNB] — Refund Issue

Address:

Verna Goa

This is with regard to a refund from Amazon to My Account Number [protected] for amt 649 & 929 clubbed together with Refund Reference # TRM559TG0000KTOT2ILO . Kindly Note that this payment is cleared from Amazon and sent to bank but it has not been credited to my account. I visted my branch to find out about the same but the bank person told me no such payment has come. I insisted them to check with the reference number given by Amazon but they said we cant check on it. My concern is why cant bank trace my payment if the party is giving me correct reference number of Transaction ? It has been so many i am looking after this payment. I also tried calling customer care but they too told me to visit the branch.