[Resolved]  Punjab National Bank [PNB] — Refund not credited even after 45 days

I made a payment of Rs 8150 for airtel Xstream Fiber Broadband on 11 August 2020 with refrence id[protected]. Transcation failed but amount got debited from my account. I contacted PNB customer care regarding the issue and was given a complaint no A[protected] and 45 days time for refund. It's been more than 57 days and no refund. I contacted PNB customer care today for the same and they said the complaint is open and they can't help when the refund will be credited.