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Punjab National Bank [PNB]

Punjab National Bank [PNB] — Refund not credited in my account

I have ordered a prestige hand blender from Amazon. But it is not working. I had refund my product. In my amazon app it is showing credit initiated on 21/07/2021 and 27/07/2021 payment has been credited. But I have received in my account. Amazon provided me with reference id and said ask bank customer care but bank is denying this and still I have not received my refund. Very disappointing from both ends pnb and Amazon. Plz resolve this issue.
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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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