Punjab National Bank [PNB] — services issue

Address:

Braham Bazar, Sambhal, Uttar Pradesh, 244410

I would like to highlight the issue i faced on 03rd february 2020 with branch manager rakesh kumar vaish of punjab nation bank, chandausi braham bazar branch distt - sambhal u. P - 244410. I visited there for correction in my father’s name. One of the working officer suggested me to submit a written request along with the adhar card and pan card copy. I submitted my application along with the required documents in the branch and requested them to provide me new passbook with the correct name as per the adhar card. The bank employee who submitted my form asked me to wait till after lunch. I got to know few of the customers, who were visiting to the branch from 4-5 days to get their passbook update as the officer who use to print the passbook was not sitting on the respected counter and was sitting on other cash counter and nobody was there for passbook update/ print.

When i enquired about availability of that officer after lunch he replied in a very rude manner “i don’t know” and nobody was there to listen me/us and also enquired other officers but same answers received, finally, i went to the branch manager, hoping a positive answer but he was like the others and above. He said check out side on the counter.

When, i told him the situation, he got angry on me and the tone was very rude, when i requested him to be calm he said (Dhakke maar kar bahar nikalo isko). So i wanted to know is this the service bank is providing to their customers. Is this the right approach to handle a customer if it is than the pnb is giving the worst service.

So, i am writing this to let you know that how your branch officers are dealing with the innocent customers. And would like to request you to take appropriate action again the manager (Rakesh kumar vaish) first.

Call me if you need any further information on +91-[protected]

I would appreciate if you could update me on this complaint.