Punjab National Bank [PNB] — Unable to login to PNB One with 'O' prefixed OBC customer id

Address:

Golden Hardware Stores, Opposite Sadar Hospital,, Station Road , Jaunpur

Hi Team,

I am unable to login to PNB One App using the OBC customer id prefixed with 'O'.

Also, by using the 'Trouble signing in' option.
I provided account number details and OTP authenticated for the same. A 'Success' screen was shown with NO customer id generation.

I had talked to customer care about the same twice and they suggested me to drop a mail to your team.

Please find attached suppoting screenshot of the PNB One App for your reference.
My OBC Account number is [protected]
My OBC customer id is 26101245
Awaiting your response.

I talked to customer service executives thrice and they suggested me to contact '[protected]@pnb.co.in' for technical issues which I did but, unfortunately did not hear back.

Thanks and regards,
Shefali Gupta,
Jaunpur, 222001
Mobile: [protected]