Punjab National Bank [PNB] — unauthorized money deducted from account through atm

Address:

Dholpur, Rajasthan

Dear sir,
I have been holding the account in your bank. But its very sad to say that, i am very unhappy with your service.
On 6th nov 2018, rs.10000 has been debited from my account through atm but this transaction not made by me. And i lodged a complaint in the bank on 11 nov2018 by call. (Complaint number mump[protected]). After several follow up from the bank, bank informed me that two transaction made in same day by bank of barora atm. But only one transaction i. E.3500 made by me and another transaction of 10000 not made by me. Bank employee ask to me that you shared atm details like atm card number or pin number to anyone. When i clearly stated in the complaint that any details has not been shared by me.
I request you to please address my complaint and do a proper investigation on the same.