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[Resolved]  Punjab National Bank [PNB] — Unethical behavior of one of the bank staff

Hello Team,

I would like to bring up 3 points in very brief and explicit.

1) I went to Punjab national bank to open saving account. The executive was very well behaved and took all the necessary actions as applicable. ( i don't know his name )

2) There was some documentation needed so i went to ask for the direction for a fevicol( gum stick) to one of the bank executives/clerk. I don't know what happened and suddenly he started bombarding at me and shouted " i have lots of work, i am doing numericals, cannot answer all queries, i cannot look after all customer etc etc". That left me stunned. It was an extraordinary awful behavior by one of your bank workers and also the tone that fellow used was very unprofessional and not at all acceptable by any civil means. He was loud and unapologetic.

3) Listening to that i still kept my voice low and counter attacked him with my words. Then he dropped the mother of all bombs. He said " sir do one thing just go and complain against me" Waao! now that's what i call a direct threat to the customer. I was very offended listening to this and it felt like pnb might have been hiring goons in their branches not professional executives. So i just walked off and replied " sure i will complain don't you worry".

IS THIS THE WAY HOW YOU TREAT YOUR CUSTOMERS ? ONE BAD FISH MAKES THE WHOLE POOL DIRTY. THAT'S WAHT I FELT LIKE. THE NAME OF THAT FELLOW GUY is SUBHOJIT AICH. He acted like a goon who would not even care about it.

THIS IS AN URGENT MATTER OF REQUEST TO PLEASE KINDLY LOOK INTO THE MATTER AND WHATEVER THE PROBLEM WAS BECAUSE IT FELT HE WAS ON ALCOHOL OR SOME KIND OF TOXIC EFFECT. HE LITERALLY STOOD UP FROM THE TABLE CAME TO MY TABLE AND SAID GO AND GIVE YOUR COMPLAIN RIGHT NOW. FOR THE SECOND TIME. UNBELIEVABLE!

first time visiting pnb and this is the impression I'm left with. Well done!

This is not right and i will not tolerate this. I want an answer against this. I am not going to sit here and take a threat from any of your employees. Requesting for an immediate clarification/investigation against the issue. Thank you!

first time visiting pnb and this is the impression I'm left with. Well done!

COMPLAIN AGAINST - PUNJAN NATIONAL BANK
BRANCH - JHARGRAM
STATE - WEST BENGAL
DISTRICT - JHARGRAM

Your's sincerely
RUBAN DUTTA
[protected]
[protected]@outlook.com
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Jan 5, 2022
Complaint marked as Resolved 
Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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    Punjab National Bank [PNB]
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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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