Punjab National Bank [PNB] — Unnecessary deduction of SMS money

PNB is very carefull and have very Bogus Net banking system in the world, they make a very attractive web portal but of simply no use, there complaining portal is bug in itself, they are not registering any complaint and oops message pops up all the time, I have retail banking account with them for the past one decade which I uses for normal purposes, but any time I have credited or debited any amount from my account, no sms alert get on my mobile no, and worst is that they are master in deductions of my sms alert charges every 2 months