Punjab National Bank [PNB] — UPI Refund from Amazon is not reflecting in PNB account

One of my order got cancelled by Amazon and they have refunded the payment into my PNB account via UPI which is not reflecting in PNB account.
Now Amazon is telling everything is sorted from there end as they have given RRN number and issue is with PNB.

Kindly help to sort this out as the amount is huge for me (around Rs 6500/-)
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Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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The refund was initiated on 22nd April 2022 and until now I am just trying to move here and there without any resolution.
How is this marked as resolved, how is the customer care going to contact me?

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