Punjab National Bank [PNB] — Withdrawal refused at branch/Staff misbehave

Address:

110092

Regarding our account at PNB, Madhuban Delhi branch. I have gone to withdraw money on 18th Mar 2017 for Rs 49, 000. But CRE# 4 staff Mrs Ranjita denied to pay any cash despite of continuous request from account holder and branch manager itself. Prior to this we had withdrawn money on 9th Mar as well with no issues. Since there is a family emergency and we wanted to have the money immediately, we requested to the branch manager and he also put a note to pay the money.

However, Mrs Ranjita continuously denied to pay the money which is beyond understanding. She was only mentioning that we cannot pay as per the rules but did not provide any clarity over the rules referred here. Also she used rude language and misbehaved with the account holder which is unfortunate.

We cannot understand when we could withdraw money a week before, what could be the issue this time?????

We have sent a complaint on PNB portal as well but not received any reply from the bank. THIS HAS TO BE TAKEN UP IMMEDIATELY!!!

Account holder- Kumud Sharma, Mob# [protected],[protected]