Purple Metrolink — purple metrolink bus from mumbai to pune : not dropping off at the scheduled drop point

Address:

Pune, Maharashtra, 411028

Hello, i've recently booked a ticket from. Kharghar to pune on 15th oct, 2018. I have boarded the bus no. Mh 14 bw 9661. My drop location was swargate. When we reached pune, they asked some passengers to get down near aundh and arranged a pick up van to shivaji nagar and station.. They asked the swargate passengers to be in the bus. When we reached kothrud, the bus driver asked us to get down. When checked with them, they said we have mini van to take u to swargate. But there was no mini van and they left us in the midway with nothing. Only 4-5 females were there. I had to book a pvt cab to get to my location. This is really unprofessional and one of the worst customer service you can ever give. The driver and helper was extremely rude and was not at all helpful.. They literally took the bus and vanished without even arranging for our drop. Thankfully, i was from pune and it was morning, so i managed. If it was odd hours and if the place was unknown anyone would have got stuck. I will think twice to even suggest purple to anyone now.