Purvanchal Bank — regarding refund of money

Money (7, 500) has been withdrawn from my account on 27-11-18, but the place (A. P. J abdul kalam technical university, lucknow) it has to be deposited it's status is showing failure since it's been 6 days i haven't got any information
Reagrding that. I want to know where my money got stuck and want my refund as soon as possible. Please help me to resolve this problem.
Thank you..!!
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