Quicker — took money for driving license and did not provide

I contacted quicker for applying for driving license in them month of april. They asked me to submit the required documents that is; i'd proof and address proof and as well asked to do the payment. They sent a payment link to pay the amount of rs 2400/-. I got a confirmation mail for the payment from them. This payment was done in may and i have been asking them for the status and they are just saying it will be done in next week and its already been september. I have been calling the from past 3 days and only once they attended the call and now they are ignoring. I want my refund or my driving license should be done