Quikr Rto — no proper response from quikr rto

Address:

Chokkanahalli, Bangalore, Karnataka, 560064

I requested for scooter insurance and paid anount toward this on 8th may 2019. They promised on or before 22nd may i will get my insurance soft copy. I sent 100`s of mails to followup and they responed in mail that it will come soon. Ramitha is dealing on this.
No proper response from her in mails.
Please help me to return my money so that i can take my insurance on my own.
My mobile number is [protected] and email is [protected]@gmail.com. Please help me asap.