Rado — my rado watch stop working

To,
The managing director,
Rado india

Dear sir,
I am francis jacob from kerala. I brought rado watch (Model no. R[protected] on 14-sep-2013 from your retailer by swiss time house retail pvt. Ltd., lulu international shopping mall, cochin, kerala, costing rs 43, 000/- and it got complaint after 1 years from the date of purchase and stop woring many times on every year. They service my watch for now in four times in every year. I am unhappy with the quality of product.
Reference no r 48745723
Serial no 12505351
I have noticed this and given service for four times to the authorized respective dealers retailer by swiss time house retail pvt. Ltd., lulu international shopping mall, cochin, kerala and they had changed the battery and also replaced some parts on the watch in a duration of 3 month period. My last service is on 07-jan-2018 and i got my watch on[protected]. The service charge is rs 1800. But the same issue was come after one week. Now my watch is not working. I had also got same complaint on last year 2017. And they had send my watch to delhi for the better service. But after 2 months the same complaint was come. Now the watch was service for four times.
After all repairs the same complaint was repeated and the watch automatically stop working. Please replace the watch and give me a better new one.
We lost so many moneys for the servicing charges. Please provide a good talented service engineer to rectifying the repair.
I might loose the trust on rado. I am very disappointed with the quality of the product and service of your company. I am disappointed with this watch. Please replace the watch and give me a better new one. Please take care of your customer because they are the only reason of your goodwill. I hope that this will not happen to any customer. I'm going to the consumer court for your company.

Thanks & regards,

Francis jacob
Manayathumariyil house,
Paingottoor p. O,
Muvattupuzha, ernakulam (Dist)
Kerala, india
Mobile no:- [protected], [protected], [protected]
Email id: [protected]@gmail.com