Railwire — Service provider is not changing my Plan

Respected sir,
I have a active plan of 636 and I want to change pan to 349 but my Service Provider not Change my Plan. I call many Times to costumer support but I didn't get positive response from there.I send Many times mail but I didn't get Reply.In Tarrif Plan of Rajasthan there is a plan of 349 But My service Provider Says I didn't change your Plan. Then I call to Costumer Care Then they told Talk to your Service provider. I complain to consumer helpline no. And my Docet no. Is 2303866 and they told Company is not Replying of his mail Sir Please Take action as soon as possible.
Thank You
Laxmi Devi
[protected]
User name Laxmi.devi01
Subscribed id 15906
Address Besides Kamna Filling Station Churu Road Raj Nagar Ratangarh Distt-Churu, Rajastha1

Service provider Name-Ramgopal
Mobile. No- [protected]
Office name - Parag Cable Network Ratangarh
Distt- Churu, Rajasthan
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