Railwire Complaints & Reviews

Hi this is Saravanan, I got the WiFi connection from railwire from arakkonam.

I have been facing the WiFi disconnectivity for 2 or 3 days every month. If asked they said like it's happening for throughout the atea.

In the name of lame excuses, they are not taking responsibility of providing proper internet connection seamlessly.

If I raised the issue in the portal, it says it will be fixed in...

My broadband is down since last 22 days and no one is listening from Railwire provider from khurda and none of Railwire members from Bhubaneswar. I have paid the full amount for each month and 4000 rupees as initial deposit but due to their ignorance during pandemic it is very difficult for me to continue now.I am not getting the benefits by using this fraud broadband.please help me by accelerating the process asap and make this ignorance visible to higher officials to take necessary steps when a customer is cheated.

Sir,
We have your railwire broadband connection. Our pack is for 50mb/s with unlimited data. But we get only 5-10 mb/s.
So, You are requested to please solve this issue as soon as possible.
Costumer Name:- Yash Godha
Username:- rj.yashom013

Sir, I have opted for 100 Mbps speed and paid with out any default. But now a days I am receiving only a speed limit of 40 to 45 Mbps for download and a speed limit of 35-40 Mbps for uploading. I request you to check up and offer me the exact speed for my broadband.
thanking you.
JOSEPH RAJ D J M
No 70 East V G P Nagar,
Salamedu, Villupuram 605401
My ID tn.josephraj.j48

I reside at Burla, Sambalpur, Odisha..using a 20mbps internet connection from railwire.co.in by paying Rs 706/ month. There is no internet for last 4-5 days.. no response from complaint team..no one is responding on the toll free number too..no one to contact

My user name is kl.yazer . I renewed my railwire broad band service on 15/04/2021. I did not get net service. My order no. is 9EL22539UW[protected]KL. I request you to provide me broad band service for one month immediatly

No Internet since yesterday no resolution from the company end always the same reason for fibre optic cut reason for internet outage

I have subscribed for a FTTH broadband connection from Railwire-Odisha at my residence in Bhubaneswar with below details-
Subscriber ID- 30826
Username- od.stb.surya
Plan= FUP100Mbps-5Mbps 1500GB
LOC- Saira Telecom

The internet speed is always going down below 5 Mbps during the day since the time I took the connection.
In spite of my repeated complaints through online portal, no action has...

I have raised multiple request for refunding the amount of failed transactions. These are few ticket id: 731640, 723349. Even after calls & mails team is not trained to at least acknowledge the tickets.

All the required details are in the tickets.
Can you guys refund the amount?

My internet connection is not working for last 5 days. I have tried calling the Railwire support number but have received no response. I have also tried calling the local service provider but he does nothing about it.
Very poor service.

I have suffered such a poor network today and called them 5 times and they did not even care -so requested for a refund they told they won't give which I have paid for next month and not even used

I had called to your customer care number 3 times today and your staff members didnt reply to my problem and they had cut my call... i want my response and if not done then i may complaint against you insocial media and all ... and im not getting my internet

Respected sir,
I have a active plan of 636 and I want to change pan to 349 but my Service Provider not Change my Plan. I call many Times to costumer support but I didn't get positive response from there.I send Many times mail but I didn't get Reply.In Tarrif Plan of Rajasthan there is a plan of 349 But My service Provider Says I didn't change your Plan. Then I call to Costumer Care Then they told Talk to your Service provider. I complain...

Hi,
I have taken a railwire internet connection, but the local railwire service provided (Arrow technologies) in singrauli said me to send 1000rs for broadband recharge
So i sended him 1000 rs for recharge. My per month recharge plan is 10mbps 500gb plan but he did only only 5 mbps 100gb plan recharge in my account this month.
Please take action against him. He also did this scam with me in last month.

I...

Query regarding wireless internet not responding post payment of 48 hrs, Lan connection issue get fixed with help of customer support but wireless access still not resoved as confirmed will be fixed by EOD 17th april 2019 again by 18 April 2019
Kindly help to get it raised to consumer forum for loss of customer time as wll followup on a simple issue for 48hrs.

I took railwire internet connection few years ago, and while making connection the DO NOT DISTURB(railwire supplier in my area ) took 7300 as connection charge which included 6000 for air grid and 1000 for the modem. For air grid he told whenever i will have to end the service, they will refund the amount of air grid. Now when I want a refund they are saying the never said about a refund....

Hi,
This is to inform about the amount charged from each of the more than 50+ connections in the college premises. We are continously charged an additional amount of 200 per month as maintenance charge. This is quite bad on part of a government service to the the common interest. Just in case i want to get acquainted with the norms of extra charges paid by us to the service provider. Is there any partner for railwire who provides us service charging an additional amount in addition to the billing amount sent to our account.
Thank you

I am trying to get a new connection for 2 days now! have called up two different people for this like 6 times altogether. just for a new connection they are neglecting so much so i leave the horrible service that these people provide after buying the connection to your imagination. the office is less than a kilometer away and yet i am still waiting for their first visit. Worst ever service . Its called a government service for a reason.the service dont exist, only government salary does.

Hi ,
i have taken a railwire internet connection, but the local railwire service provided (SIREESHA DIGITAL CABLE T.V. & BROADBAND SERVICES) in seegehalli is charging 12.5 % as service tax and another 12.5% as cable tax of the actual tarrif plan.

we are already paying service tax to railwire in tarrif plan. acutal plan cost 899+tax. and on this amount this local dealer is charging 250 more.

i also...

Railwire Internet Services provided by agent Vinayka Network in Rammurthy Nagar is harassing the customer's by asking for over Rs 450/- for the internet connection of 250 kbps. Railwire site displays only 320/ & till now i was paying 360/- only. Now the harassment has started & i am unable to recharge my account.
RAILWIRE must provide direct service & an online way of recharging the package, so genuine users like me, cant be harassed by these stupid agents.