Rajiv Gandhi Proudyogiki Vishwavidyalaya [RGPV] — Degree transcript required

Address:

indore

Degree: B.E
Enrollment year :2007
Rollnumber : 0830CS071081

I am looking to apply for degree transcript, but no one is picking up the call from RGPV university. I have tried all 10 numbers given in contact us section of RGPV website.
i have emailed the support team, but they replied that i need to contact university or visit.
Since i am not able to contact them i do need to visit i think, but before travelling fro another city i want to make sure the process and timeline otherwise my visit might be wasted.

Please let me know if i can apply for degree transcript online. As i have read somewhere that i can't apply online since i am 2007 year enrolled and for this year online facility is not available.

Would you please provide me any contact to discuss this issue with university.

Thanks