Rajiv Gandhi Proudyogiki Vishwavidyalaya [RGPV] — non receipt of degree

Address:Rajiv Gandhi Proudyogiki Vishwavidyalaya, Airport Bypass Road, Gandhi Nagar, Bhopal, Madhya Pradesh -462033
Website:www.rgpv.ac.in

I had applied for my engineering degree from rgpv in may 2017. The degree has not reached my address till date. I enquired about the status and i was told that my degree has already been dispatched from the university. They could not provide the docket number even for tracking purposes. My acknowledgement receipt for degree application has been attached here for your reference please. The officials are quite rude and have refused to help me out in this matter. They are now asking me to apply for a duplicate by visiting their office in person. For applying for a duplicate degree i have to pay 1050 rupees and also submit a police fir in this regard. My point is why should i get a police fir when its not me who has misplaced the degree certificate and it the duty of the university to check and provide me the certificate.
I require my degree urgently as i am moving abroad for a job purpose. The degree is to be apostilled by the consulate for my visa processing. Please help me out in this matter at the earliest. My contact details are mentioned below:
Vivek rai
[protected]
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Rajiv Gandhi Proudyogiki Vishwavidyalaya [RGPV] customer support has been notified about the posted complaint.
Aug 14, 2020
Updated by vrai1969
My enrollment Number is 0512CE111061
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    Rajiv Gandhi Proudyogiki Vishwavidyalaya [RGPV] Phone
    +91 755 2678 833
    +91 755 400 4747
    +91 755 2678 870
    Rajiv Gandhi Proudyogiki Vishwavidyalaya [RGPV] Address
    Abbas Nagar, Gandhinagar, Bhopal, Madhya Pradesh, India - 462033
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