Rajiv Gandhi Proudyogiki Vishwavidyalaya [RGPV] — Refund of extra transaction

Address:

H. no. 60, Maruti Nagar, Kalibillod, Betma, Indore M.P.

I am Dheerendra Singh, student of Sushila Devi Bansal College Of Technology, Indore.
I called RGPV customer care number. He is confirming then one extra transaction is found but still amount is not refunded.

I have made a payment of ₹1500 for exam form on 3rd june 2021 through UPI. Payment was successful but the form was not submitted. I have registered a complaint for the same. In response I was told that Payment is stuck within my account. Therefore I made another payment of ₹1500 on 5th june 2021 which was successful after that exam form got submitted.

They are confirming then one extra transaction is found but still amount is not refunded.

I filed a complaint with the bank. The bank is saying that payment was completed on 14th june and the amount is successfully credited to RGPV.

So please Refund my ₹1500 as soon as possible. It's almost 3.5 months for transactions. Still I haven't got my refund. Your help desk contact number has also been either engaged or not responded for the last 30 days. No one is attending my call.

Following are the details :
Name : Dheerendra Singh
Enrollment no. : 0829EC171003
Branch : Electronics and Communication
Course : B. Tech.
College Name : Sushila Devi Bansal College Of Technology, Indore
Transaction Type : Exam Form
Transaction Date : 03/06/2021
Transaction Amount : ₹1500
Transaction Mode : UPI
Transaction ID :[protected]UPI reference No.)
Bank account no. : [protected]
Bank Name : Union Bank Of India
Account holder name : Chhattar Singh Thakur