Rajiv Gandhi Proudyogiki Vishwavidyalaya [RGPV] — transcript not received even after online payment

Rgpv have online facility to apply for transcript. I applied it because it is writtern that you will recieve transcript within two working days. I selected the mode of delivery as mail but it is more than 5 days now. I didn't got any update from the university. I want to apply for the m. S (Abroad). I need transcript urgently by this week.

Please help out me with this. I got fed up in following up with the university.
My transcript application number is 1328.

Regards,
Ruchi