Rajnish Sharma — Abusive language of Bank Branch Manager

Dear Sir/Mam It is submitted that I Rajnish Sharma S/O Sh. Prem Lal, R/O Village Darin, PO Dabla Teh Ghumarwin, Distt. Bilaspur, Himachal Pradesh running Computer Institute named “Shivam Institute for Vocational Training (SIVT)” Which is Authorized Training Centre of Centre for Developing Advance Computing (CDAC) at Gandhi Chowk, Ghumarwin, Distt. Bilaspur, Himachal Pradesh. At present I enrolled 134 students under the Skill Development Allowance 2013 (SDA) Scheme of Labor & Employment Department of Himachal Pradesh Government. All Students are already open their Saving Bank Accounts in Canara Bank Ghumarwin branch with zero Balance. Students have also submitted their signed Auto debit form to bank at the time of account opening. But Branch Manager ignores all the auto debit requests of students and says that I can’t do this. Manager says that it is mandatory that students will be withdrawal his/ her amount by signed withdrawal form. The ATM of students are not received till today. Labor & Employment Department of Himachal Pradesh Government credited the students account by one thousand (1000/-) amount on monthly basis to pay their Institute Monthly Fee. Now my students are going in Canara Bank branch Ghumarwin to withdrawal his/ her amount to pay the Institution monthly fee timely. But the Bank branch manager and other staff of bank says to students that you cannot withdraw this whole one thousand (1000/-) amount. Bank Branch Manager and Bank staff also motivate the students to pay only Rs 500/- for Institute fee and use Rs 500/- for your personal expenses. I want to know that what is the job of Bank Manger and Bank staff? Bank Manager and Bank staff are appointed for Bank purpose or to motivate the students regarding their Amount/Institute/Fee/Course etc.? Last Month I personally visit the Canara Bank Ghumarwin and meet with Bank Manger regarding this Problem. I am shocked to hear from the Bank branch manager as she used abusive language and said you and your Institute is totally fraud and fake. You are cheating the students and also said that Do whatever you can but you won’t get that. This is the extreme of the absurdity of customer service and satisfaction. Is this the way to deal with the prospect customers? Now I am totally confused and mentally disturb that why Bank manger and staff doing this. Because this amount (Rs 1000/-) is given by Labor & Employment Department of Himachal Pradesh government to students, only to develop their skills (only to pay their Institute fee). Now I am forced to put in a complaint in Consumer court but before that I wish your good self to kindly look into this matter and do the needful. The Branch manager and staff needs a serious session of counseling on how to deal with customers. And if students or customer is submitting the signed withdrawal form to bank, then pay the amount to students or customer, without any motivation and suggestion that how and where you can use this amount.