Rak Ceramics India — cracks in sanitary wares

Address:	MAHANAYIM, MERA 34, MARUTHOOR, TRIVANDRUM - 695028
Website:	www.rakceramics.com/india

I am melvin koshy, working for isro, trivandrum. I had purchased rak commodes and washbasin for my home in trivandrum, kerala in june 2015. Less than five years, i have seen that all the commodes have developed crack and i also one of the wash basins have also developed large visible cracks. I am thoroughly disappointed with the quality of rak ceramics. My contractor said that there must have been problem with that batch of products. I bought the rak fittings from authoised rak dealer in trivandrum. But, now i am on the receiving end of things. I lodged a complaint for second time after which a service person contacted me and visited my home, inspected the damaged sanitary wares, took photographs. He called some other rak representative and explained the situation. The service person who inspected the sanitary wares accepted that rak wares manufactured during a certain period time suffered this defect which caused it to crack gradually. There is not a forthcoming response for replacement of wares so far. I request you to understand the situation and do the needful.