RAK Ceramics India Customer Care
RAK Ceramics India Pvt. Ltd.
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RAK Ceramics India Customer Care

RAK Ceramics India Pvt. Ltd.

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Address
325, Dheeraj Heritage, Junction of Milan Way, S.V. Road, Santacruz (West)
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
150
down
47


Fax:
Fax:
+91 22 2661 4621  

Additional info
Factory
P. B. No.11, IDA Peddapuram, ADB Road, Samalkot - 533 440 East Godavari Dist., Andhra Pradesh
Tel: +91 88 4232 9344
Fax: +91 88 4232 9343

Ahmedabad
204, 2nd Floor, Sarthik Square, Above Half Ticket Showroom, Nr. Grand Bhagwati, S. G. Highway, Bodakdev, Ahmedabad - 380054, Gujarat
Tel: +91 79 4006 3542

Bengaluru
# 35/3 1st Floor, Langford Road, Bangalore - 560025, Karnataka
Tel: +91 80 4171 0394

Bhubaneswar
223/1759, Dayananda Nagar, Govind Prasad, Bomikhal, Bhubaneswar - 751010, Odisha

Chennai
No. 309, Natrajan Bayciti Center, 3rd Floor, Poonamallee High Road, Kilpauk - 600 010, Chennai.
Tel: +91 44 6515 5277

Jaipur
Plot no 8, Rajeev Vihar, 1st Floor, opposite Metro Pillar No 30, Gopal Pura, Bya Pass, 302020 Jaipur
Tel: +91 14 1699 9700



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RAK Ceramics India Complaints & Reviews

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Rak Ceramics India — rak closet service

 Shanodtm on Jun 23, 2019
I am an engineer at kseb ltd kerala. I am register a complaint to ernakulam rak service centre about 1.5 month ago. Never come there to redressal for complaint till this date. During registering complaint they gave me a phone number tha is mr. Praneesh, service man kozhikode. Today i call him but he angry and shouted to me for called him holidays. I am very disappointed in ur service experience. I never purchase ur products in future also i tell my experience to my frnds. I[censored] never redressal my complint i am going consumer court.....
Complaint comments  Read comments Complaint category Appliances

Rak Ceramics India — automatic cracks in the closet

 Daya Ganesh on Jun 2, 2019
Respected sir/mam,
This is to let you know that i bought two sets of closet from your company brand in vaikai sanitation.
It's really devastating to say that it has cracks which has been very weirdly seen in both the closets without any kind of force let by us at any cause. It was too shocking to see it has been exposing crack after crack without any natural cause towards it.

I would like to register a complaint against this to showcase my emotion towards being a loyal customer to your company and to seek good responsive action taken towards the cracks as soon as possible.
Complaint comments  Read comments Complaint category Appliances

Rak Ceramics India — cracks in western commode and water tanks and also washbasin of rak make

 I.C Cherian on May 15, 2019
There are cracks in 3 commodes and water tanks and crack in one hand wash basin in my apartment in avs apartment opp marthoma res school thiruvalla 689111. Since the builder may have purchased rak products for their various projects there may be complaints elsewhere. I am taking up the matter with you for immediate inspection and replacement which i am not now taking up with the builder...
Complaint comments  Read comments [2]Complaint category Real Estate

Rak Ceramics India — crack on the wash basin

 Joji Abraham12 on May 4, 2019
We have purchased 6 wash basin for our house situated at thiruvalla from kohinoor chengancherry, one of your distributor.
With much grievances we are informing that all wash basins are cracked. We are requesting you to send your representatives to see its real position and tell us whether it is manufacturing defect or our defect. My details address is joji abraham, kuttapuzha, thiruvalla. My phone number is [protected]. Kindly do the needful at the earliest by verifying the actual defect. Waiting for your speedy action.

Regards,
Joji abraham...
Complaint comments  Read comments [2]Complaint category Appliances

Rak Ceramics India — rak wall hung water closet compact cracked.

 drvivekvaidyanathan on Apr 6, 2019
Hello,
This is a grievance regarding the watercloset of the model - rak wall hung compact with tank which was purchased from perumalil trading company, an authorised dealer of rak ceramics in palakkad. I had purchased 4 water closets, 3 of which were cream colored 9 years ago and installed. But all the 3 tanks and the water closets cracked after 5 years o[censored]sage, there are multiple cracks and water started leakage from the tank, the closets too have multiple cracks. We had contacted the dealers immediately and the response they gave are very unprofessional. They said that the complaint cannot...
Complaint comments  Read comments [1]Complaint category Home & Garden

Rak Ceramics India — western closet

 Roofitha on Apr 1, 2019
I bought two western closets from RAK ceramics through Marble Gallery - Kozhikode five years back. Since few months hairline cracks started appearing on it which is scary and dangerous. It is possible that any time these cracks will increase and break resulting in serious injuries to the family members who would be using the same at that time.

Therefore it is urgent that you arrange to send your representative to inspect the damage and do the replacement asap.

Thanking you in advance for your quick resolution.

Rauf...
Complaint comments  Read comments [2]Complaint category Other

Rak Ceramics India — rak elegance closet.

 Pulley330 on Mar 3, 2019
I have purchased rak elegance from mananthara shop kodungaloor abour two years back. Now it's flush is not working and we went the shop to get it repaired. But unfortunately no spare are available or nor technician available to repair this product. But the lady at the shop has told (Sahabanash - [protected]) she will complain to rak and your technician will repair within two days. She has done her job perfectly but your technician (Navas - tel no.[protected]) is fooling us for last ten days promising that he will come and repair it but not come. Now he is not picking the phone also. Is this the service...
Complaint comments  Read comments [1]Complaint category Appliances

Rak Ceramics India — cracks on the wash basins

 Sahoo Sushant Kumar on Feb 17, 2019
With a hope and faith of the quality of your products i had fitted 6 wash basins in all my six bathrooms. But all the wash basins have developed cracks and looking like broken ceramics. I am afraid how can you afford to have such bad experience with a loyal consumer. To have a review, i am enclosing picture of one basin as a sample. The shop keeper says its company's manufacturing fault. Request to look into it and arrange for replacement at the earliest....
Complaint comments  Read comments Complaint category Other

Rak Ceramics India — wall mounted closet & seat cover damage

 John779 on Feb 6, 2019
This is to inform you that we would like to get a replacement for a cracked water closet and also a seat cover replacement for another water closet. We have purchased the same from Amset Steel Corporation, Trivandrum, Kerala in the year 2015. Kindly do the needful to resolve our complaint and it would be great to keep the credibility of RAK

Thanks & Regards,

John
Mob:[protected]
email: [protected]@outlook.com...
Complaint comments  Read comments [2]Complaint category Other

Rak Ceramics India — my complaint id is 2206890

 Anuj jainn on Jan 21, 2019
Please respond to my earlier complaint... My complaint i'd is 2206890... Since this has been very long your rajahmundry dealer & you are not responding... We are suffering for your manufacturing fault...
... I request you to clarify the issue on emergency note as we have to use cumoards regularly with the risk of collapse.

Thanking you waiting for your response...
Complaint comments  Read comments [1]Complaint category House, Apartment Rental

Rak Ceramics India — cumoards getting cracked &can get collapse

 Anuj jainn on Jan 15, 2019
I purchased 4 cumoards of rak ceramics, got to know from my neighbor that couple of models which iam using are getting cracked so better to be checked... After checking i too found cracks on them & found risky so i complan to the local rajahmundry andhra pradesh dealer by whatsapp.. From last 3 month dealer is telling we had forwarded the complaint & will replace.. But so far no action has been taken. I request you to look after this matter &get it solved as wuick as possible....
Complaint comments  Read comments Complaint category Other

Rak Ceramics India — rak closest cracking

 Swaranlal on Dec 21, 2018
Hai iam sajinlal.,
I purchased RAK western closet and washbasin, around 4 years back from MODERN Sanitaries thrissur, kerala. 2 years later 2 western closet and 2 washbasin found some cracks, initially it was one crack after some days the number of cracks increased. And I registered a complaint 14/05/2018 through modern Sanitaries thrissur, but unfortunately no reply from your side.
I hope soon you will be contact us for further investigation.
Please find the attached photos for your information ....
Complaint comments  Read comments [1]Complaint category Products & Services

Rak Ceramics India — rak western closet cracks

 channanam on Dec 11, 2018
RAK western closet found some cracks on the top, initially it was one crack after some days the number of cracks increased. Please find the attached photos for your information and view. I purchased the closet around 4 years back from Ernakulam and I am residing in Vadakkencherry, palakkad district. Please do the needful. I purchased 5 western closet, out of one is showing cracks. Your immediate intervention in this regard is highly appreciated....
Complaint comments  Read comments [3]Complaint category Other

Rak Ceramics India — rak ceramic products at our home

 saigekan on Dec 1, 2018
We have bought various rak ceramic sanitary products like closets, wash basins etc from rak trichur dealer modern sanitary during year 2010 during our house construction based on the gurantee provided by rak dealer that rak products are covered with life long replacement gurantee. We have bought around 4 closets out of which 3 of them are broken now and we approached the dealer they are not coperative now as our understanding is that they have cancelled their rak dealership. We would like to know to whom we can contact now at rak for the same...
Complaint comments  Read comments Complaint category Products & Services

Rak Ceramics India — cracks in wash basin leading to broken wash basin

 DivyaZen on Nov 22, 2018
I contacted local customer care person (Edward kumar) on 17th oct 2018 and shared pics of wash basin with him on whatsapp. He never called me back and when i called back to enquire about my complaint, he was very very rude to me. I did not receive any call from any service representative but he kept arguing that you were not reachable.

It has been more than a month and is causing inconvenience to us. Please get it looked into asap....
Complaint comments  Read comments Complaint category Other

Rak Ceramics India — repair of wash basin crack under warranty

 Raghu Alluri on Nov 6, 2018
Hello i have a wash basin crack that needs to be repaired urgently as it it is under current warranty.
I had repeatedly called the customer care number only to be told that i will get a call back which i never did.
They are deliberately delaying this so my warranty will expire. I have been calling customer care daily for the last 7 days.
Everybody in this apartment is getting the same problem on the wash basins so the entire stock seems faulty.
And this is probably why they are stonewalling the complaints....
Complaint comments  Read comments [1]Complaint category Other

Rak Ceramics India — closet, wall mounting

 Ullan on Oct 2, 2018
I have purchased two numbers of wall mounted closets made by rak ceramics and whenever the closet is started using it is found that the waste particles is not washed away by a single heavy flushing and it requires another flushing got the total cleaning of the deposited waste. And first time i registered my complaint at eranakulam division and one service person attended the complaint by just visiting only. After that when i called he doesn't attend my call. Once he told me that he informed his senior service personnel regarding my complaint and until now no one attended my complaint.
I...
Complaint comments  Read comments [2]Complaint category Other

Rak Ceramics India — rak wash basin fully cracked under warranty

 Sreekumar Ndr on Sep 25, 2018
I have purchased rak washbasin from brandzone at kottarakkara on august 2015 .But now the washbasin fully cracked, i am contact the dealer and register the complaint, then dealer inform me the photo taken and send to the dealer, i send the photos then the dealer inform me at several time the representative will come and see ... But the representative not come in my house .. Then dealer inform that your complaint is genuine the replacement mail is send to company . After some days dealer contact me and inform the item will replaced shortly ..But after 10 days i again contact the dealer, he tells...
Complaint comments  Read comments [1]Complaint category Home & Garden

Rak Ceramics India — cracks in wash basin

 Bini Sabu on Sep 2, 2018
I have purchased five washbasins and five closets from rak brand. After six months from the purchase we found some cracks in all the washbasins. Now some are in a condition that at any moment it might break down. Items you supplied were defective. So kindly replace the defective items and find a clear solution to this problem. From a reputed company like rak we expect a prompt and immediate action in this matter...
Complaint comments  Read comments [1]Complaint category Appliances

Rak Ceramics India — rak ceramics closet tank cracked

 Gopinathan V N on Aug 27, 2018
RAK ceramic toilet system, Ivory colour. flesh tank is now cracked and started leaking. Unable to use now. Please send your inspection team and arrange replacement as quick as possible because now it is not usable.
Item purchased from Tara sanitary ware Pattom Trivandrum. Kerala
Our address SUPRABHA TC4/2231 (KNRA D2) Upper Meridian Road KAUDIAR 695003...
Complaint comments  Read comments [1]Complaint category Products & Services

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rak wall hung water closet compact cracked.
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