Rak Ceramics India — European closet/ flush tank issue

Address:

Thekke Cheruvila Veedu, Vizhavoor, Malayam PO, Trivandrum 695571

I have purchased RAK KARLA 1 PC WC STRAP 3000MM WHT (HSN 6910) from Tara Sanitary Wares & Tiles, Goodwill Tower, Pattom-Plamoodu Road, Trivandrum 695004 on 24.10.2020. The flush tank of the product is overflowing. One of your technician have visited and repaired the fault. But after 2 weeks the same problem is continuing. The product is installed in my newly constructing home and it has not been used yet. I am absolutely unhappy for the fault even in the earliest stage of its use. I have installed three more similar products from other brands at the same time, but they are working perfectly. So I presume that I cannot recommend your product for my friends and relatives because of the fault. Kindly try to rectify the fault as early as possible.

Dr. Alex Rufus
Phone [protected]