Rak Ceramics India — poor quality of rak tiles I purchased from romana tiles

Address:	686605
Website:	www.rakindia.com

From dated:[protected]
Muralidharan. A. R ambadampadavil house, thalayolapparambu. P. O pin – 686605, thalappara, kottayam, kerala to sri. Ragesh (Mob.[protected]) asst. General manager (Kerala) rak ceramics india (P) ltd., thammanam p. O, pin-682032, kerala, kochi
Sir, sub:- manufacturing defects and poor quality of rak parking tiles - compensation requested – reg:-
Ref:- invoice no.6020 dtd.[protected] of romana granites & tiles, thalayolapparambu, kottayam. Dist. Kerala
As per invoice cited above, i had purchased 650 sq. Ft. (65 packets) of parking tiles for completing the works of our new home at thalappara in kottayam district of kerala. The purchase was effected from the dealer “romana granites and tiles”, thalayolapparambu taking in good faith and belief of the quality of the particular brand (Venezia exteria) explained by the dealer that the “ rak tiles has international qualities” and that the rak ceramics india (P) ltd. Company has production in more than 5 countries and distribution in more than 160 countries and world’s fourth largest tile manufacturing company. Out of the 650 sq. Ft. Tiles i purchased, 340 sq. Ft was used for work in the car porch. After entrusting and arranging the tile works on[protected], i was out of home for my official purposes and i was back to home in the late evening. On the next day early morning when i was about to spray water on the spreaded tiles, i was wondered and shocked to notice that the “ rak parking tiles used for works are of very poor quality with various levels and measurements” and hence the works so far done is a mere waste of my valuable time, money and materils worth rs.35000/-. Next day the matter was brought to the notice of the manager of romana granites and tiles, thalayolapparambu and he had inspected the work site in person and shocked to see the poor quality of the tiles. Immediately he had discussed the matter with the company authorities and a technician of rak ceramics, kochi had also inspected the works and confirmed that the tiles are of very poor quality. He had also displayed and aligned some of the unused tiles to confirm the technical issues in levels and measuremnts of the tiles. Even after completing these formalities, so far, i didn’t get a decent solution for the losses and hardships i faced with the tiles works done with rak ceramics. Now the position is that i have to demolish the tile work so far completed (With rak tiles) and replace with quality tiles some other company, which will cost more than 35, 000/-. Under these circumstances i request the rak ceramics india (P) ltd. To compensate me the losses and hardships i faced with rak tiles, by refunding the full cost of 310 sq. Ft o[censored]nused tiles (12400/-) and entire cost for conducting tile work again in my car porch which will come to rs.35000/-. I may once again remind mr. Ragesh, asst. Gm of rak ceramics india (P) ltd. Kochi to pay me an amount of rs.47400/- (Rupees forty seven thousand and four hundred only) as compensation within seven days on receipt of this letter, failing which, i will be constrained to take appropriate legal steps against the rak ceramics india (P) ltd. And romana granites and tiles who had jointly misguided and cheated me with poor quality rak tiles.
Muralidharan. A. R

Encl:- copy of purchase bill no.6020 dtd.[protected]