Rak Ceramics India — rak elegance closet.

I have purchased rak elegance from mananthara shop kodungaloor abour two years back. Now it's flush is not working and we went the shop to get it repaired. But unfortunately no spare are available or nor technician available to repair this product. But the lady at the shop has told (Sahabanash - [protected]) she will complain to rak and your technician will repair within two days. She has done her job perfectly but your technician (Navas - tel no.[protected]) is fooling us for last ten days promising that he will come and repair it but not come. Now he is not picking the phone also. Is this the service you give to customers. After buying a product for rs.14000.00 you want us to just abandon it just because you do not have spares or technician to repair it. It is not acceptable. Either you provide spares for the product then we can repair it with some local plumber. Please look into this matter to avoid further escalation of this problem.