Rak Ceramics India — replacement of wash basin within warranty period

Address:

Krishnanjanam, Mannadi ambalam road, Ernakulam, Kerala, 682030

B. Harish kumar, government pleader, high court of kerala.

I have purchased a wash basin from parackal distributors, manikath road, cochin during the month august 2012 and the same is within warranty period. Due to cracks in the wash basin, i have complained before your office at cochin on 6/5/2019 from my mobile no.[protected] and an authorized person on site inspection has submitted a report in your office in cochin within a week. At the initial stage they have sought for 2 months for replacement. But there after concerned officer in cochin office not attended my phone calls with ulterior motive and misbehaved towards a customer. I am having the phone details of the same for perusal.
So please take necessary steps to replace the defect wash basis within 7 days from today and may be pleased to take appropriate action against the staff who has delayed the replacement otherwise i will sue against the company under civil and criminal proceedings, which may please avoid.
The above letter may be treated as a notice.