Rak Ceramics India — You are requested to immediately look into this matter and instruct your staff to replace these at the earliest.

Dear Sir,

This is to inform you that I have bought 4 sets of WC of RAK Model

LIWA ivory - 2 each
Liwa White - 2 each

with all fittings and tanks from Modern Sanitary, Thrissur, Kerala in the year 2013.

Although I bought them in the year 2013 they were fitted only in the year 2014 because of my house construction delays.

When I unpacked them to fit I found following items had cracks developed all over them:

1 WC and
2 Tanks with tops

This was brought to your sales team and they admitted that the LOT your company produced in the year 2013 had manufacturing defects hence will be replaced. Since all of them were from the same Lot I asked them to replace all of them before I fit them. They replaced only the above and told me that others will also be replaced if any of them develop cracks as and when I inform them.

Since last January. 2020, I am following up with Modern Sanitary and your sales team K.A Nawas for replacing following items as they had developed hairline cracks all over them:

4 WC (2 Ivory and 2 white)
3 Tanks tops ( 2 Ivory and 1 white)

The replacement given by your dealer, Modern in the year 2014 have also been developed cracks which means that the replaced items were also from the defective LOT or defective items.

As you know such items are bought only once in a lifetime and the durability of it lasts to generations. These are totally defective hence creaks developed on them.

Past 9 months I am running piller to post to get them replaced but none of your staff or even the dealer is ready to replace them.

At the time of purchase Modern staff convinced me that your brand is the best in the market and known for quality and reliability. Because of this only I bought such an expensive product. But to my surprise the quality of the product sold to me found substandard. More over no one seems to be responsible to replace them and not entertain the customer complaints

You are requested to immediately look into this matter and instruct your staff to replace these at the earliest.

Looking forward to your favourable action soon.

Best regards

M J Poulose
Munduthottil House
Vazhani P.O. Thrissur
Kerala
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