Raksha Tpa Pvt Ltd — maternity hospitalisation cashless approval

Address:

Anantapur, Andhra Pradesh, 515001

Sir, my employee is number is 337382. Working in punjab national bank. We sent a cashless approval request for maternity hospitalisation of my wife. Name is madam sowmya. We sent request on 2-10-18. Till now, we have not received any reply. More than 50 times i contacted customer care, every time they tell a different story. Some times they are telling they have not yet received mail. Some time they are telling request is received. Every a differnt story. I had never seen this type of customer service and negligence of greivianves. Kindly do needful and approve immediate cashless approval.
Kindly do needful.