Rapidbox — Refund of my amount product not displaying

I have ordered white sneakers of rs 390 I made the payment through online from gpay payment was successfull it's not showing any orders I can't track the item please help me please refund my money.
Please find the attachment.

Name : KEERTHI ANUSHA
Mobile Number : [protected]
Email Id : [protected]@gmail.com
App Version :1.2.24
Os Version :NOT_FOUND
Device ID :a95261f3f6dc4846
+2 photos
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May 05, 2021
Updated by Anusha Keerthi
I also mailed to [protected]@rapidbox.in but no response
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