Rapido — For payment problem in hire bike - RD[protected]

Address:	JAIPUR
Website:	JAIPUR

Dear sir,
we have done a ride in Rapido ( HIRE BIKE ) on 30th oct. 2020 order no :- RD[protected].
in this we drive 22.63 km. in 52.89 minutes. we received payment only hours base but we don't received payment as per km. base.

in this drive make payment of rs. 99/- we don't received full payment in this ride.

i have already complain regarding for the same 3 times (30th oct, 31st oct. and 02nd nov. 2020 ). and all person reply in different - different way & policies.

1st person said that payment refund in your wallet in some time and extra km. charges of rs. 8 per km..
2nd person said that payment refund in your wallet in 24 hours.
3rd person said that your query already forward to our back hand team and extra km. charges of rs.10 per km. and also said that your GPRS not in this ride. so, don't eligible for this.

every person reply with different way .

when i start any ride my GPRS always ON and i have also completed ride in near 1 hours with 22.63 km. in some areas slow net speed or no pick mobile network. that time we also confirm customer care same time. i have also call in customer case same time & after finished ride regarding for the payment show not correctly.
All detail show in your system also. When i start ride and finished ride.

so, plz solve this query and refund amount.