Rapido Complaints & Reviews

To,
The Customer Support/Grievance Officer
Rapido

Subject: Complaint Against Cab Driver for Misconduct and Safety Violation

Respected Sir/Madam,

I am writing to formally lodge a serious complaint against one of your cab drivers for highly unprofessional, abusive, and unsafe behavior during my recent ride.

On 31ST AUGUST, I had booked a cab through your platform from...

Sir
I booked rapido parcel today. Picking point is annanagar and receiving in hand point is New Perungalathur.
The Rider came to my house at Perungalathur asking for parcel stating wrongly that Perungalathur is my picking point.i have explained clearly, inspite of that he shouted asking Rs 1500, I paid said amount also he has agreed to go to annanagar to pick parcel and handed over to me. and .after some time phone came he went...

Am writing to you as a professional IT employee who also works as a Rapido Captain to generate additional side income.

It is extremely disappointing to see that despite multiple complaints raised over the past several weeks (almost every week), there has been no effective resolution or acknowledgment from your senior support executives.

I would like to highlight a serious and recurring issue:

On...

On Saturday, I booked a cab via Rapido. The fare was ₹375, and after reaching the destination, I proceeded to pay via Google Pay.

At that moment, the captain asked me to send ₹500 extra, but since I didn’t have that much, I told him I could manage only ₹200 extra, making it a total of ₹575. I attempted the transaction via GPay, but due to server issues on the receiver’s end, the payment got stuck in processing. The app showed that the amount would be received by the captain, but it might take some time.

The captain did not understand or accept this explanation and insisted that I pay by cash, so I paid ₹375 in cash. As for the ₹200 extra, which he had given me in advance, he took that back as well.

Now, after 2 days, the pending ₹575 has been successfully received by him via GPay, but he is not returning the excess amount, even after I’ve followed up. This us the sinario how gpay can help tell in 100 words

I am writing to formally lodge a complaint regarding a distressing experience I had with your service on 3rd May 2025. I had booked a cab through the Rapido app to travel from my location to Anand Vihar Terminal (ANVT) Railway Station, aiming to catch a train to Ranchi. However, the driver took an incorrect route, diverting towards Delhi instead of the designated route via Anand Vihar.

This deviation not only caused significant distress but also jeopardized my timely arrival at the station, leading to the possibility of missing my train. Such negligence is unacceptable and reflects poorly on Rapido's commitment to customer satisfaction and service reliability.

I request the following actions be taken:

A thorough investigation into the incident, including a review of the driver's route and communication logs.
A formal apology acknowledging the inconvenience caused.
Appropriate compensation for the distress and potential financial loss incurred due to this incident.
Please treat this matter with the urgency it deserves. I expect a prompt response outlining the steps Rapido intends to take to address this issue.

Thank you for your immediate attention to this serious concern.

Respected Sir/Madam,

I am filing a formal complaint against Rapido for a serious safety issue I faced on 24th January 2025. During my ride from office to home, the driver asked about my payment mode, and I informed him that I was using SIMPL. Upon hearing this, he became aggressive, used offensive language, and forcibly asked me to get off the bike. He even threatened to break my phone if I did not comply.

Feeling...

Respected Sir/Madam,

I am writing to formally lodge a complaint against Rapido for an unpleasant experience caused by one of their drivers.

Details of the Incident:

Service Provider: Rapido
Date and Time of Incident: [21 January, 2025]
Ride ID: [RD[protected]]
Driver’s Name: [Himanshu Deori, AS06Y9418]
Nature of Complaint: The driver made me wait for over 20 minutes and later denied the ride, causing inconvenience and delay.

I booked a auto in banglore theinitial price on display was ₹337 and when i reacheddestination it was ₹435. When i complained they said they will give course to driverto notchange rout but no compensation recieved. As if its my mistake he took different route...

I had booked an auto from Viman Nagar to Kharadi. I was shown an estimate fare of Rs. 94. When I was asked to pay after reaching my destination the fare increased to Rs. 104. When I asked the customer service about this, they mentioned it was because the route taken was different. I had not instructed the driver to take a different route. Now the person at Rapido tells me they cannot refund my money instead they will have refresher course...

Careless and irresponsible attitude of customer care

Guys, never go for rapido because you will be compromising on your safety. They don't take ownership of tracking down the drivers. Here's the story.

Yesterday I took a rapido auto. The driver who came to pick me was not the same as the one who was mentioned in the booking details. He was driving negligently and because of this by the time the ride ended, I forgot about my lunch bag in the auto.

I realised within two minutes and went back but he was no where to be seen. When I checked with customer care, they said it's not their responsibility to track down the driver and shared an invalid number that is switched off since yesterday.

The least a service provider can do is to bring the driver and passenger into a conference call and help them verify. The customer care guys are mostly concerned about closing the ticket and not about resolution. Everybody says we are not responsible. Why are we paying you extra if you can't even track your driver on an alternate number? Think about the safety guys, if the driver's number is switched off, there is no way what will happen to you on deserted roads when there customer care is so careless and irresponsible.

Sir my name is shahbaz alam i m a rapido captian please delete my rapido account permanent
Mobile no [protected]
Shahbaz Alam...

I have added money to rapido wallet but their auto drivers were not allowing to pay fare through wallets. Now im back in kerala so they dont have service in kerala so i asked for refund and they are asking for my adhaar and pan card details for processing refund. How can i give my personal details to someone. I have registered in the app through my mobile number and email id and have added money through upi so they can confirm through that. And now they have rejected my refund application.

Inappropriate service on Rapido i have been charged 500 penalty for restaurant fault on Rapido and my I'd is suspended this is completely fraud activity done by the Rapido team

I booked a rapido auto for one destination and then had toh change my drop location as it was not showing the route from where I wanted to go ... The location which I changed was hardly 2km away from my pickup location but rapido charged me 80/-to reach there whereas in a basic rickshaw it costs around 30-35/- and when submitted the complaint on their site they say you didn't add the coupons but why do we have to do that ...
And that auto rickshaw driver also tricked me by taking a different route to my drop location and time consuming

My Name Is Amit Kumar and I have booked an Auto(KA02AE0770) from my number [protected] and booked it by Captain Darshan. He did not reach my location and told me that I had put the location manually but I did not put my location manually. after some time later he called me and asked my location I told him my location but he refused to come my location and force to cancel ride but i request him to come my location because my kids with me and...

By mistake I have added 4000 rs in my rapido wallet. I want refund of that amount and they are not giving any satisfactory answers. Please help me to get my money refunded. I shall be very thankful to you .

By mistake I have added 4000 in my Rapido wallet. I asked them to refund the amount. They are not giving any satisfactory answers to us. I want my refund of 4000 as soon as possible. Please help me to get my money back.

Rude driver and threatening me to cancel the ride...

I was going from a place to Railway station through Rapido but the driver took extra cash in between for high petrol price. I had to give him money otherwise he had not taken me to station and i would have been late. This is very bad customer service

I booked an auto via rapido app to return to chennai, while getting down I found my mobile is missing in auto. I tried reaching madiwala police station which was next to me. They denied on taking complaint. I have return the email to police department and to rapido regarding the same. I got the contact info of inspector of madiwala station he suggest me to make a complaint on KSP APP, but am not able to register my complaint on the app. I...

''i have a booking service center no.86'O39'55'5'62' ticket on ixigo but my amount process tikect not book my amount is deducted from my account sir please help me sir i want ""refund ""

I tried booking a Rapido auto to drop my son 3.2km away at an exam centre. Destination details were clearly provided. Driver called and asked for destination again. And then canceled. The app then forces us to cancel and book again. Disappointed...

Today I booked a Rapido bike to send a parcel and the driver said yes he will deliver. After he left in sometime we saw he is at the same place since long. We tried calling but he did not pick. Then we complained at police station also and Rapido company refused to give driver details. They say they only have mobile number no other details.
Please help in retrieving the parcel....

I am Ajay, Today[protected] booked (at around 7:24 AM) your service from Ranchi railway station to Morabadi Manda-bagicha, Ranchi Jharkhand, but your service staff or driver Mr. Jha (mobile No. [protected]) was asking for Rs 70/- for the said service (while the booking amount was lower than the demanded value), I was OK for the situation due to my medical problem. but after 15-20 minute someone (with the same bike) came to me and told me that his brother is doing the job and he is not available now. I asked why I should pay such a high amount, but he didn't reply. I was interested in paying through an online service, but he needed cash only. When he started his two wheeler, he did not require any OTP, after I left for my destination I paid the remaining amount. Now I got a threatening call from the driver to cancel the booked order (at around 9:20 am). I request (to the driver) to cancel from his side because I reached my location now. He told me this will not be good for me if I do not cancel the booked ride.

Kindly tell me my fault

If you are not able to provide quality service (at Ranchi), kindly update us so that we can make alternative arrangements.

due to this misbehave (way of talking by driver) I had deleted your application (Rapido) from my mobile phone. Your service is nice for other states but not good for Jharkhand.

I was interested to avail your gift voucher of Rs 20 (received 3 days back). Now keep your Rs 20 with you. but don't keep the staff which are not able to serve customers.

I must request you kindly look into this matter (if interested). you can track locations (if required).

without any thanks

I booked a rapido Auto and the assigned driver shifted the ride to three other assignees and finally after one hour the ride was cancelled. Our time was wasted and the planned ride was cancelled because of these irresponsible drivers. One of the driver among the three, didn't follow the route we said for pickup rather he chose other route and made us wait for hours without the auto moving. They also asked extra charges above the actual charge,...

I don't have any emi and loans but how cut my amount so, please I request idbi Bank to refund the deduction amount rs.4720
My account number(protection)
Ifsc.ibkl0001004
Branch.marathalli
Name.Ramesh.s

Double helmet rule has started. My one friends is doing rapido but customer is not ready to wear the helmet and from 3 days he is taking the fine of 500rs daily from police and he is calling the customer care of rapido but they are just saying the rapido boy don't force customer to wear the helmet. Really rapido is worst. What wrong the rapido boy has did. So bad customer care support.
Thank you

Name of the driver- Tharanath Savanth.
Contact no.- [protected]
Today date 24th april 2022 i booked a rapido auto, but when i booked the driver was not in my location he was somewhere else and then he started the timer. Then i cancelled the ride, and then he came in my location and abused me shouted a lot on me by abusing, he was going to attack me. I am outsider student i was helpless and unable to do anything. Please terminate...

Booked a bike from chincholi bandar Malad west to malwani block 7
The captain called and asked to cancel the ride as he accept the ride but stated he is at different location (Kandivali)
Its such an inconvenience if your respectative acts such a way its area of concern if not resolved will escalate this case toh CEO of rapido Aravind Sanka and IRDIA

RideId- RD[protected]
Date- 12 April 2022 5.30pm
Service type- Bike
Name of captain- Sajid shaikh

Today i took a auto ride. While booking 185rs for estimated distance of 8.56km.. captain dropped to destination in 10min with all shortcuts he knows. Actual travel distance 3.26km. rapido charged 191 for the ride. When I reached the customer support, they simply telling sorry they could not refund for untravelled distance. Is it not fraud? How many customers you are doing like this?