[Resolved]  Rathira Ayurveda — damaged product received

Address:	Tower B , 10th floor, Vatika mindscapes, Sarai., Faridabad, Haryana, 121016
Website:	www.10dayshairoil.com/product/oil

I ordered the 10day hair oil from the website of rathira ayurveda on 22nd feb.
The product got delivered on 25th feb-2019.
On opening the courier, i found a cardboard box (Cylinderical) which had oil spilled on it. On opening the box the bottle had its body with spilled content.
I sent the pictures by mail to [protected]@rathiraayurveda.com the very next day.
Also i metioned that the oil seems to be frozen.
Now to my mail they reply that "you can dip the bottle in the warm water or keep the oil in sunlight. The bottle will become liquid state".

But after reverting back again about the spilled content they did not respond at all.
I paid 1299/- for the product. Now why am i suppose to use a defective piece with half the content.
They don't have any customer support contact no. As well.

It seems that they are completely fraud and trying to con the people.

Strict action required.