Razorpay Software Private Limited — Payment made on 7th Oct 2021 but ordered products not delivered

I had ordered few items online on 7th Oct 2021 for Rs. 1561.82 and paid through Phonepe and i see my Account was debited to Razorpay Software Pvt Ltd as below. but i have not received my ordered product till now and no confirmation of order as well. I am not able to find the merchant details and contact them.

I would request you to kindly arrange to return my money.

UPI To razor.[protected]@sbi, REF NO - XXXXXXXX5014, httpscaresshopmoremyshopifycomShopMore22798530

I tried contacting support but no one picking calls.. and i am not able to raise a request on Razor pay portal... I have sent several emails but no response from Razorpay also.

Please help me with returning my money.

Regards,
Shobha Achar

[protected]@gmail.com