RBI — credit card payment hold as lien amount. but axis bank wala not respond to clear payment from lien amount

Address:

Thanjavur, Tamil Nadu, 614803

Rs 4109 as lien amount regards credit card payment. Here my account balance is rs. 3215.
I try to pay clear the payment regards credit card.
So i call to toll free no[protected]. They said they cant clear the credit card payment. Then i contact my local axis branch, they also said they not valuable. Finaly i gone to mother branch, they also said they are not have permission to release the lien amount.

Axis credit card wala adding penalty again and again..
Not help to close the credit card..

How can i clear the credit card payment..
Please help..