Reader's Digest — No magazines received

I have renewed my RD magazine subscription (with email id pratikagrawal.[protected]@gmail.com) on 5th Jul 2020 but I have not received any magazine since then (as of 30th Oct 2020).

I tried reaching their customer care center but due to covid19 there is no response, tried reaching them via mail but I have been only receiving dates like August end, then September, Oct end and so on. They shared one courier consignment number but that too is not showing any detail in the corresponding courier service website.

Request you to please help on this.