Regional Transport Office — services on driving license

Address:RTO Office, Sarai Kale Khan,Near ISBT, New Delhi, Delhi, 110013
Website:sarathi.parivahan.gov.in

I have applied for change of address in my driving license. My license was made in 2004 at pilibhit, up. As per the process mentioned on website, i went all the way from delhi to pilibhit and got the noc.
After getting noc, i paid fee for services on dl and booked appointment.
I went to sarai kale khan rto on the given date and time but they refused to entertain my request.
I asked them how and under which rule or law, they are refusing to accept my request for change of address but they didnt reply. They refused to return my money also.
I wrote emails to all concerned authorities and filed an rti also but not getting any reply from anyone. Please help
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I need your help.

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