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Rehousing Packers And Movers Pvt. Ldt. — Delayed transfer of items and poor professionalism

I am a defence guy and have been into transferring items quite often. I decided to send my scooty and one carton from Goa to Mumbai through Rehousing Packers who claim to be all india capable. These guys have no sense of responsibility towards the customer. I booked for a pickup on 20 Sep being Sunday for which they agreed and took the booking amount as well for Rs 500. on Sunday I ensured to stay home cancelling all my jobs but these guys didn't turn up saying the phone was unreachable the entire day. Next day they arrived late in evening at 1900 hrs. Actual problem started after they took away the luggage. Now they gave me a bill with all sorts of stupid reasons. Some 500 rs for generating dart number which is not yet given to me. Extra transportation charges of 1000 rs which they charged saying that I told them for two suitcases whereas I gave only one and for that they had to book a tempo (as if they wr not taking the scooty). They made a bill of 10100 rs. When I told them to return the items they said that it would cost 7000 rs which they incurred in the process till then. Ultimately I thought of not getting too much into it and paid the amount. These shameless guys kept my luggage in Goa itself for seven days. On asking they said we have other works as well. I have till date not got my luggage and they are just passing me numbers to talk to. They are useless guys and have no professionalism. Customer is of least importance for them. I had some commitment to meet in mumbai with those items and had kept ten days for shifting of items against the promise of firm to deliver it in 4 days. Its really disgusting.
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